Resort Policies & Guidelines
Check-in starts at 4:00pm. Please note: Occasionally we may have delays due to high turnover days, however, please know our teams are working diligently to accommodate all guests as soon as possible.
Check-out time is at 11am. Guests are welcome to stay on property, but must vacate their units and move their car to visitors parking.
All condos are non-smoking. A $250 charge will be billed to any guest who smokes in their condo.
A $50 charge will be billed to the booking credit card for incidentals on the day of arrival. If there are no incidentals charged to the room, a refund for the full amount will be issued. If the incidental charges are less than $50, a refund for the difference will be issued.
Cancellation is required 7 days prior to arrival for a full refund of your deposit. Cancellations within 7 days will forfeit the first night room & tax.
Refunds for cancellations will be processed within 30 days of cancellation.
Pets are only allowed in Pet Approved condos. See Pet Policies Below.
A daily resort fee will be added to each day of your reservation in the amount of $17/day during non-peak season, and $19/day during peak season.
There must be someone 21 or older to check-in & remain on property at all times with anyone under 21.
Wristbands will be required for access to the pool area. We now provide a specific wristband for children who are under 12 years of age. As a best practice, we recommend you write your phone number on the inside of the wristband in the event we need to call you.
Pool towels will be available at designated bins on the pool deck.
While we will continue to require registered guests to reserve pool tables, we will now allow guests and owners up to 4 off-property guests per day throughout their stays.
We ♥ our planet. By reusing your towel you save water, help the environment and keep your mind and soul happy. Thank you for helping Port Royal conserve our planet’s vital resources.