Resort Policies & Guidelines
Check-in starts at 4:00pm. Please note: Occasionally we may have delays due to high turnover days, however, please know our teams are working diligently to accommodate all guests as soon as possible.
Check-out time is at 11am. Guests are welcome to stay on property, but must vacate their units and move their car to visitors parking.
All condos are non-smoking. A $250 charge will be billed to any guest who smokes in their condo.
If pillows or blankets are missing from the unit after check-out, the following charges will apply:
- Standard pillows – $10
- King pillows – $20
- Blankets – $25
Pool towels may be picked up at the lifeguard station and returned at the bins located at the exits of the pool area.
A $50 charge will be authorized to the booking credit card for incidentals on the day of arrival. If there are no incidentals charged to the room, the charge will be released. If the incidental charges are less than $50, a refund for the difference will be issued.
Cancellation or changes* are required 7 days prior to arrival for a full refund of your deposit. Cancellations or changes* within 7 days will forfeit the first night room & tax.
*Changes include, but are not limited to, dates, room types & rates. Policies may differ based on promotional rate plans. Not valid with non-cancellable/non-refundable promotions.
Refunds for cancellations will be processed within 30 days of cancellation.
Pets are only allowed in Pet Approved condos. See Pet Policies Below.
A daily resort fee will be added to each day of your reservation in the amount of $25/day.
A per reservation cleaning fee will be added and the fee schedule is as follows:
- Off-peak season: $50 for two bedroom units/$75 for three bedroom units
- Peak season: $125 for two bedroom units/$150 for three bedroom units
There must be someone 21 or older to check-in & remain on property at all times with anyone under 21.
We ♥ our planet. By reusing your towel you save water, help the environment and keep your mind and soul happy. Thank you for helping Port Royal conserve our planet’s vital resources.