Resort Policies & Guidelines
Check-in starts at 4:00pm. Please note: Occasionally we may have delays due to high turnover days, however, please know our teams are working diligently to accommodate all guests as soon as possible.
Check-out time is at 11am. Guests are welcome to stay on property, but must vacate their units and move their car to visitors parking.
All condos are non-smoking. A $250 charge will be billed to any guest who smokes in their condo.
If pillows or blankets are missing from the unit after check-out, the following charges will apply:
- Standard pillows – $10
- King pillows – $20
- Blankets – $25
Pool towels will be available in your room and may be exchanged at the lifeguard office located in the pool area. Missing towels will be billed at $25/each.
A $50 charge will be billed to the booking credit card for incidentals on the day of arrival. If there are no incidentals charged to the room, a refund for the full amount will be issued. If the incidental charges are less than $50, a refund for the difference will be issued.
Cancellation is required 7 days prior to arrival for a full refund of your deposit. Cancellations within 7 days will forfeit the first night room & tax.
Refunds for cancellations will be processed within 30 days of cancellation.
Pets are only allowed in Pet Approved condos. See Pet Policies Below.
A daily resort fee will be added to each day of your reservation in the amount of $25/day.
A per reservation cleaning fee will be added and the fee schedule is as follows:
- Off-peak season: $50 for two bedroom units/$75 for three bedroom units
- Peak season: $125 for two bedroom units/$150 for three bedroom units
There must be someone 21 or older to check-in & remain on property at all times with anyone under 21.
We ♥ our planet. By reusing your towel you save water, help the environment and keep your mind and soul happy. Thank you for helping Port Royal conserve our planet’s vital resources.