Port Royal Families,

 

Your experience at Port Royal is our top priority. We are very appreciative and thankful that you chose us to be included in your planning this year and we’re doing everything we can to make it the best experience possible.

 

In order to continue to offer the best experience we can – while keeping your family and our teams safe – we’re making some changes that may alter some of the services we provide due to the increased number of COVID infections in our local area.

 

On Saturday, July 31, 2021, we started to require all staff working together in enclosed spaces to wear masks/face coverings. Please know that although you might not be able to see them, our teams are smiling back and doing their best to make your stay memorable.

 

Starting on Monday, August 2, 2021, we have suspended daily in-room housekeeping services during your stay. Supplies, trash bags, and towels can still be delivered to your condo upon request. Any trash you need taken out can be placed outside of your door and our team will pick it up. Each room will continue to be thoroughly cleaned between each stay for the next guest arrival.

 

Starting Monday, August 16, 2021, we are changing our pool hours and lifeguard staffing to the following:

 

Sunday – Thursday
Pool hours: 9am – 9pm
Lifeguards available from 1pm – 9pm

 

Friday – Saturday
Pool hours: 9am – 10pm
Lifeguards available from 1pm – 10pm

 

Slides will be available when staffing levels permit.

 

The front desk is currently closed to walk-in traffic, however, you may still dial the front desk from your room phone.

 

Guests may still continue to order food from outlets via the Port Royal app and by calling ahead, but only delivery/take-out is currently available.

 

We wish you all safe travels and we will see you all soon.

 

– Port Royal Management Team

Resort Policies & Guidelines

 

Check-in starts at 4:00pm. Please note: Occasionally we may have delays due to high turnover days, however, please know our teams are working diligently to accommodate all guests as soon as possible.

 

Check-out time is at 11am. Guests are welcome to stay on property, but must vacate their units and move their car to visitors parking.

 

All condos are non-smoking. A $250 charge will be billed to any guest who smokes in their condo.

 

A $50 charge will be billed to the booking credit card for incidentals on the day of arrival. If there are no incidentals charged to the room, a refund for the full amount will be issued. If the incidental charges are less than $50, a refund for the difference will be issued.

 

Cancellation is required 7 days prior to arrival for a full refund of your deposit. Cancellations within 7 days will forfeit the first night room & tax.

 

Refunds for cancellations will be processed within 30 days of cancellation.

 

Pets are only allowed in Pet Approved condos. See Pet Policies Below.

 

A daily resort fee will be added to each day of your reservation in the amount of $17/day during non-peak season, and $19/day during peak season.

 

A per reservation cleaning fee will be added and the fee schedule is as follows:

  • Off-peak season: $50 for two bedroom units/$75 for three bedroom units
  • Peak season: $125 for two bedroom units/$150 for three bedroom units

 

There must be someone 21 or older to check-in & remain on property at all times with anyone under 21.

 

Wristbands will be required for access to the pool area. We now provide a specific wristband for children who are under 12 years of age. As a best practice, we recommend you write your phone number on the inside of the wristband in the event we need to call you.

 

Pool towels will be available at designated bins on the pool deck.

 

While we will continue to require registered guests to reserve pool tables, we will now allow guests and owners up to 4 off-property guests per day throughout their stays.

 

We ♥ our planet. By reusing your towel you save water, help the environment and keep your mind and soul happy. Thank you for helping Port Royal conserve our planet’s vital resources.

Pet Policies & Guidelines

 

The entire staff at Port Royal welcomes you and your pet and wants to ensure that you, your pet, and family members, have a comfortable and enjoyable stay with us.

 

We ask that the measures listed below be observed and agreed to in the interest of your pet, our employees, and our other guests and visitors.

 

Please be sure to reserve your pet-friendly condo at the time of booking or prior to arrival to ensure a pet-friendly condo is available.

 

Your pet should be fully trained. You are expected to clean up after your pet. Pet stations with litter bags are positioned on the north and south side of the building as well as the designated dog park on the west side of the building. You are responsible for your pet at all times and expected to supervise your pet.

 

You should arrange a suitable time for the housekeeping staff to service your room each day between the hours of 9AM and 1PM. During that time, your pet should be with you, either in the room or outside having fun.

 

We will provide “pet” sheets and towels to cover the furniture and wipe down your pet. These towels are specifically for your pet and should not be confused with “guest” towels. It is recommended that you bring your pet’s bed or blanket, but in the event you forget one, please use the “pet” sheets or towels.

 

You must report any “accident” that might occur in hallways, public areas, or your room, so that our staff may attend to it promptly.

 

Your pet must be leashed at all times outside of your guestroom – upon your arrival, in elevators and hallways and in all other areas of the resort where pets are allowed. Pets are not to be on balconies unattended. Your pet is not to be in any other guest room besides your own.

 

Please be considerate of other guests by walking your pet on the beach, around the exterior of the buildings, or in the Port Royal designated pet area. Your pet is not allowed on the grassy areas at the immediate front of the building or inside the fenced pool area. Your pet is not allowed in any food and beverage areas or meeting rooms. These exclusions do not apply to service animals.

 

Any disturbance such as barking must cease immediately to ensure that other guests are not inconvenienced. Should your pet become the unlikely subject of another guest’s complaint, you will likely be asked to have a sitter with your pet at all times or to board it elsewhere.

 

Please do not leave your pet unattended in your vehicle or alone in your guestroom for any length of time.

 

You are responsible for any property damage and/or personal injury caused by your pet. You agree to indemnify and hold harmless the Resort its owners and its operator from any claim, demand, or judgment associated with any damages attributable to your pet. The resort reserves the right to change your account commensurate with the estimated cost of such damage.

 

You will be charged a fee of $25 per pet per day for up to 2 pets. This fee covers the costs of deep cleaning when you and your pet check out.

 

There are a few restrictions that must be followed:

 

No Pets with a weight larger than 80 pounds.

 

No variety or cross breed of any form of pit bull.

 

No Doberman Pinschers.

 

No Akitas or any cross breed of Akita.

 

No Snakes.

 

No pets that cannot be trusted to be friendly with all other pets and all people.

 

There will be a Pet Registration and Agreement Form to be signed at the time of check-in. Signing this form confirms that you have read the Pet Guidelines and Etiquette and both you and your pet will abide by the Port Royal pet policy.

Firearm Policy

 

“PURSUANT TO SECTION 30.07, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH AN OPENLY CARRIED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A HANDGUN THAT IS CARRIED OPENLY.”

 

“DE ACUERDO CON LA SECCIÓN 30.07 DEL CÓDIGO PENAL (INGRESO SIN AUTORIZACIÓN DE UN PORTADOR DE UNA LICENCIA PARA LLEVAR UN ARMA DE FUEGO CORTA ABIERTAMENTE), UNA PERSONA CON LICENCIA SEGÚN EL SUBCAPÍTULO H, CAPÍTULO 411 DEL CÓDIGO DEL GOBIERNO (LEY PARA PORTAR ARMAS DE FUEGO CORTAS), NO PUEDE INGRESAR A ESTA PROPIEDAD CON UNA ARMA DE FUEGO CORTA LLEVA ABIERTAMENTE.”

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