Resort Policies & Guidelines

Check-in starts at 4:00pm. Please note: Occasionally we may have delays due to high turnover days, however, please know our teams are working diligently to accommodate all guests as soon as possible.

Check-out time is at 11am. Guests are welcome to stay on property, but must vacate their units and move their car to visitors parking.

All condos are non-smoking. A $250 charge will be billed to any guest who smokes in their condo.

If pillows or blankets are missing from the unit after check-out, the following charges will apply:

Standard pillows – $10
King pillows – $20
Blankets – $25

A $50 charge will be authorized to the booking credit card for incidentals on the day of arrival. If there are no incidentals charged to the room, the charge will be released. If the incidental charges are less than $50, a refund for the difference will be issued.

Cancellation or changes* are required 7 days prior to arrival for a full refund of your deposit. Cancellations or changes* within 7 days will forfeit the first night room & tax.

*Changes include, but are not limited to, dates, room types & rates. Policies may differ based on promotional rate plans. Not valid with non-cancellable/non-refundable promotions.

Refunds for cancellations will be processed within 30 days of cancellation.

Pets are only allowed in Pet Approved condos. See Pet Policies Below.

A daily resort fee will be added to each day of your reservation in the amount of $25/day.

A per reservation cleaning fee of $125 for two bedroom units/$150 for three bedroom units will be added.

A 3% credit card processing fee will be added to all credit card transactions.

There must be someone 21 or older to check-in & remain on property at all times with anyone under 21.

We ♥ our planet. By reusing your towel you save water, help the environment and keep your mind and soul happy. Thank you for helping Port Royal conserve our planet’s vital resources.

Pet Policies & Guidelines

The entire staff at Port Royal welcomes you and your pet and wants to ensure that you, your pet, and family members, have a comfortable and enjoyable stay with us.

We ask that the measures listed below be observed and agreed to in the interest of your pet, our employees, and our other guests and visitors.

Please be sure to reserve your pet-friendly condo at the time of booking or prior to arrival to ensure a pet-friendly condo is available.

Your pet should be fully trained. You are expected to clean up after your pet. Pet stations with litter bags are positioned on the north and south side of the building as well as the designated dog park on the west side of the building. You are responsible for your pet at all times and expected to supervise your pet.

You should arrange a suitable time for the housekeeping staff to service your room each day between the hours of 9AM and 1PM. During that time, your pet should be with you, either in the room or outside having fun.

We will provide “pet” sheets and towels to cover the furniture and wipe down your pet. These towels are specifically for your pet and should not be confused with “guest” towels. It is recommended that you bring your pet’s bed or blanket, but in the event you forget one, please use the “pet” sheets or towels.

You must report any “accident” that might occur in hallways, public areas, or your room, so that our staff may attend to it promptly.

Your pet must be leashed at all times outside of your guestroom – upon your arrival, in elevators and hallways and in all other areas of the resort where pets are allowed. Pets are not to be on balconies unattended. Your pet is not to be in any other guest room besides your own.

Please be considerate of other guests by walking your pet on the beach, around the exterior of the buildings, or in the Port Royal designated pet area. Your pet is not allowed on the grassy areas at the immediate front of the building or inside the fenced pool area. Your pet is not allowed in any food and beverage areas or meeting rooms. These exclusions do not apply to service animals.

Any disturbance such as barking must cease immediately to ensure that other guests are not inconvenienced. Should your pet become the unlikely subject of another guest’s complaint, you will likely be asked to have a sitter with your pet at all times or to board it elsewhere.

Please do not leave your pet unattended in your vehicle or alone in your guestroom for any length of time.

You are responsible for any property damage and/or personal injury caused by your pet. You agree to indemnify and hold harmless the Resort its owners and its operator from any claim, demand, or judgment associated with any damages attributable to your pet. The resort reserves the right to change your account commensurate with the estimated cost of such damage.

You will be charged a fee of $25 per pet per day for up to 2 pets. This fee covers the costs of deep cleaning when you and your pet check out.

There are a few restrictions that must be followed:

No Pets with a weight larger than 80 pounds.

No variety or cross breed of any form of pit bull.

No Doberman Pinschers.

No Akitas or any cross breed of Akita.

No Snakes.

No pets that cannot be trusted to be friendly with all other pets and all people.

There will be a Pet Registration and Agreement Form to be signed at the time of check-in. Signing this form confirms that you have read the Pet Guidelines and Etiquette and both you and your pet will abide by the Port Royal pet policy.

Firearm Policy

“PURSUANT TO SECTION 30.07, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH AN OPENLY CARRIED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A HANDGUN THAT IS CARRIED OPENLY.”

“DE ACUERDO CON LA SECCIÓN 30.07 DEL CÓDIGO PENAL (INGRESO SIN AUTORIZACIÓN DE UN PORTADOR DE UNA LICENCIA PARA LLEVAR UN ARMA DE FUEGO CORTA ABIERTAMENTE), UNA PERSONA CON LICENCIA SEGÚN EL SUBCAPÍTULO H, CAPÍTULO 411 DEL CÓDIGO DEL GOBIERNO (LEY PARA PORTAR ARMAS DE FUEGO CORTAS), NO PUEDE INGRESAR A ESTA PROPIEDAD CON UNA ARMA DE FUEGO CORTA LLEVA ABIERTAMENTE.”