Port Royal Cares.

Due to the recent outbreak of Corona Virus / COVID19, we are improving our systems and processes in order to ensure the safety of our guests and teams.

See what we’re changing below.

Last Updated March 27, 2020

At Port Royal, we’ve taken initiatives to help promote the health and safety of our guests and team members. We are still open and taking reservations for all dates. However, we have transitioned to ‘contactless’ operations, meaning that we have adjusted our processes so that guests will not need to be within 6 ft of team members. If you would like to make a reservation for March or April, we encourage you to call our Reservations Team at 1-800-242-1034 so that you have the most updated information about our operations.

Governmental Regulations:

On March 19, Texas Governor Greg Abbott announced an Executive Order that limits social/public gatherings to 10 people, but does not restrict domestic travel. Texas Schools have closed through April 3, 2020.

On March 25th, Nueces County Judge Barbara Canales announced a stay-at-home order that allows essential travel, retail needs such as grocery shopping, as well as outdoor activity (walking, biking, fishing, running, boating, surfing, etc) with compliance on a social distancing requirement of 6 feet. Beaches have an 8pm Curfew, and all cars should park 100 feet from each other.

While Port Royal is in the city limits of Corpus Christi and not directly affected by Port Aransas restrictions, we want to be sure you're aware of them. On March 25th, the Port Aransas Mayor Charles Bujan issued a mayoral declaration that prohibits any RV park from accepting new RV’s. Camping, day or night, on the beach in Port Aransas using a tent, vehicle, enclosure or no enclosure is prohibited. Short-term rentals will be prohibited except for those doing essential business. And, no one will be allowed on the beach unless they are practicing some kind of movement exercise such as walking, running, biking, yoga, water sports, or other similar physical exercise.

We understand that these events may have impacted your travel plans, and we’re committed to providing the best experience possible while abiding by the safety precautions set out by our government officials. We have transitioned to ‘contactless’ operations, meaning that we have adjusted our processes so that guests will not need to be within 6 ft of team members. You’ll still be able to enjoy Port Royal with your family and receive the essential services that keep you comfortable. Also, we are requiring that our guests comply with the orders limiting gatherings to a living/family unit only (of less than 10 people).

Here’s how we have adjusted our operations:

Front Desk & Check-In Process

We’ve begun our digital check-in process so that all check-in and registration forms will be emailed to you and easily filled out on a phone or computer. Your welcome packet and keys will be provided at the Welcome Station upon arrival.

All balances due will be charged to your credit card on file the day of your arrival. If you wish to pay in advance, please call our reservation department at 1-800-242-1034.

When needed, Our Front Desk Team has the ability to do face-to-face virtual conversations with guests using Zoom.

For any needs before or during your stay, please call our Front Desk at: 361-334-1121

Common Areas

We've added team members explicitly dedicated to cleaning high touch areas such as handrails and elevator buttons. This team also cleans and sanitizes common areas (like bathrooms) and workspaces multiple times per day. We are utilizing only our essential workforce and have many employees working from home or distanced as much as possible. (Our team members are still receiving their normal pay.)

No groups larger than 10 are to congregate in any section of the pool area, bbq pits, or outdoor areas.

With a dedicated aquatics maintenance team, our pool, spa, and water features get tested every two hours to ensure that the water chemistry stays within industry and health department guidelines. According to a recent statement from the CDC's Waterborne Disease Prevention Branch, proper operation, maintenance, and disinfection of pools and hot tubs should remove or inactivate the virus that causes COVID-19.

In order to promote social distancing and avoid a team member and guest coming in contact with each other, we've closed our two big slides in the pool area.

Housekeeping

During your stay, our Housekeeping team will not be offering full services. Instead, they will deliver care packages to your doorstep with fresh towels, linens, and supplies.

Between guest stays, all condo suites are cleaned according to our checklists and inspected by a supervisor. Linens/towels are removed and cleaned, and hard surfaces are disinfected.

Food & Beverage Service

We've limited food service to only our delivery option. Orders may be placed over the phone or through our app.

Our Teams

Our staff are provided sick days and paid time off to help them overcome illnesses or care for family members. Any employees returning to property after an illness are required to provide a doctor’s release and participate in a safety screening.

We've implemented ``Code Scrub,`` where all team members are asked to pause and wash their hands or use hand sanitizer multiple times per day.

At our weekly ``All-Hands`` employee meetings in early March and in video and small group updates, we focus on disease transmission prevention. These meetings include reminding employees to stay home when they are ill, wash their hands frequently, and follow checklists to ensure that surfaces are wiped down and disinfected regularly.

For several weeks, our dedicated Safety Manager has been monitoring the advice of our federal and local government officials, the Center for Disease Control, and the World Health Organization. Each day at 3pm, our Task Force meets virtually to address updates and continually adjust our operational processes.

Port Royal is committed to providing a safe place for families to make memories that last a lifetime, especially when we can be a relief from the stresses of modern life. As this situation evolves, we’ll continue to navigate it and keep you informed. 

Together, we are Port Royal Strong.

Frequently Asked Questions

Is the pool safe?
Our dedicated aquatics maintenance team tests our pool every two hours to ensure that water chemistry stays within parameters we set for our property. These parameters exceed the expectations of the Health Department.

Is Port Royal doing anything extra to keep my family safe?
We’ve added team members dedicated specifically to cleaning high touch areas such as hand rails and elevator buttons. This team will also sanitize common areas and workspaces multiple times per day.

We’ve also asked our team members who handle porous items such as cash or linens to wear gloves and other protective gear.

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