Port Royal Cares.

We’re adapting our operations to provide the safest, family fun experience possible at Port Royal Ocean Resort. See what we’re doing to keep your family and our teams safe.

Your experience at Port Royal is our top priority. We are very appreciative and thankful that you chose us to be included in your planning this year and we’re doing everything we can to make it the best experience possible.

 

In order to continue to offer the best experience we can – while keeping your family and our teams safe – we’re making some changes that may alter some of the services we provide due to the increased number of COVID infections in our local area.

 

· On Saturday, July 31, 2021, we started to require all staff working together in enclosed spaces to wear masks/face coverings. Please know that although you might not be able to see them, our teams are smiling back and doing their best to make your stay memorable.

 

· Starting on Monday, August 2, 2021, we have suspended daily in-room housekeeping services during your stay. Supplies, trash bags, and towels can still be delivered to your condo upon request. Any trash you need taken out can be placed outside of your door and our team will pick it up. Each room will continue to be thoroughly cleaned between each stay for the next guest arrival.

 

Below is a detailed overview of adjustments in each of our operating areas.

Front Desk

 

In order to promote the health and safety of our guests, teams, and to expedite the check-in process, we have implemented a digital check-in system. After you made your reservation, you should have received a digital check-in form in order to fill out your registration prior to arriving. You’ll also receive an email reminder to do your self-screen on the day before your arrival.

 

If you haven’t received your documents and they aren’t in your spam/junk folders, please call our reservation team at 1-800-242-1034 so they can resend it to you.

 

The front desk is currently closed to walk-in traffic, however, you may still dial the front desk from your room phone.

 

Common Areas

 

Due to the nationwide staffing shortage, including but not limited to Lifeguards, we are making a few changes to our pool hours and lifeguard staffing to accommodate our guests and keep everyone safe.

 

Starting Monday, August 16, 2021, we are changing our pool hours and lifeguard staffing to the following:

 

  • Sunday – Thursday
    • Pool hours: 9am – 9pm
    • Lifeguards available from 1pm – 9pm

 

  • Friday – Saturday
    • Pool hours: 9am – 10pm
    • Lifeguards available from 1pm – 10pm

 

  • Slides will be available when staffing levels permit.

 

Our teams are doing their best to keep the experience that you expect and we appreciate your understanding while we navigate recruiting challenges.

 

Housekeeping/Maintenance

 

We have suspended daily in-room housekeeping services during your stay. Supplies, trash bags, and towels can still be delivered to your condo upon request. Any trash you need taken out can be placed outside of your door and our team will pick it up. Each room will continue to be thoroughly cleaned between each stay for the next guest arrival.

 

Food & Beverage Service

 

Guests may still continue to order food from outlets via the Port Royal app and by calling ahead, but only delivery/take-out is currently available.

 

All outlets will now accept cash for payment transactions.

 

All orders will be delivered in single-use containers.

 

Our Teams

 

Our dedicated Safety Manager continues to monitor the advice of our state and local government officials, the Center for Disease Control, and the World Health Organization. Our Task Force meets regularly on Zoom to address updates and continually adjust our operational processes.

 

We have implemented Employee Daily Self Screenings and PPE policies to ensure best practices for distancing and safety are being followed.

 

Our staff are provided sick days and paid time off to help them overcome illnesses or care for family members. Any employees returning to property after an illness are required to provide a doctor’s release and participate in a safety screening.

 

Our teams are focused on keeping our property clean, training, and triple-checking our plans and procedures to be sure we’re on track.

 

We’re working hard to be Port Royal Strong so that you can focus on Family Fun!

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