Port Royal Cares.

We’re adapting our operations to provide the safest, family fun experience possible at Port Royal Ocean Resort. See what we’re doing to keep your family and our teams safe.

Last Updated March 11, 2021

While Texas continues to open, our operations will be adjusted to continue to be a place for you to have fun and make memories with your family. We also want to be sure that our property and teams are set up to follow all recommendations for distancing and safety measures.

 

Since reopening, we have required our team members to wear masks when indoors or in close proximity to other team members or guests. We believe this is an important component to our safety program. While not required, we encourage guests to wear masks when in close proximity to anyone outside their household.

 

Below is a detailed overview of adjustments in each of our operating areas.

Front Desk

 

In order to promote the health and safety of our guests, teams, and to expedite the check-in process, we have implemented a digital check-in system. After you made your reservation, you should have received a digital check-in form in order to fill out your registration prior to arriving. You’ll also receive an email reminder to do your self-screen on the day before your arrival.

 

If you haven’t received your documents and they aren’t in your spam/junk folders, please call our reservation team at 1-800-242-1034 or click “Chat with us” on our website so they can resend it to you.

 

The front desk will be available to guests for questions and concerns. There will be a sanitizing station as well as masks, in case guests do not have one.

 

Common Areas

 

As of right now, our pool, hot tubs, and cabanas/tables are open.

 

In order to promote social distancing, we’ve added tables for each room around the pool area and coordinate reservations for those tables through our reservations department. This ensures that your family will have a clean and dedicated place to put your belongings and enjoy the day together. (If you’ve already made a reservation, our team will be in touch soon with details.)

 

Wristbands will be required for access to the pool area. To ensure compliance with activity level limits, off-property guests will not be allowed at this time.

 

Under current government regulations, all guests should abide by social distancing guidelines in the pool and hot tubs.

 

The slides will be open upon request and an attendant will measure slide riders to ensure that the rider meets the minimum height requirement of 48”, and to dispatch riders.

 

No groups larger than 10 are to congregate in any area, unless they all reside in the same household.

 

Housekeeping/Maintenance

 

During your stay, our Housekeeping team will provide cleaning services every other day unless additional services are requested. Guests may also opt-out of cleaning services during their stay.

 

If a full housekeeping service or maintenance request is needed, it can be scheduled through the Front Desk.

 

Between guest stays, all condo suites are cleaned according to our checklists and inspected by a supervisor. Linens/towels are removed and cleaned, and hard surfaces are disinfected.

 

Food & Beverage Service

 

Guests may order in person at the new Restaurant 361 and food truck locations or you may order via our mobile app. The Wave gift shop is also open for walk-in and mobile ordering. Walk-ins are currently available for guests with up to 6 guests per table at Restaurant 361.

 

In order to maintain the health and safety of our guests, we will not be accepting cash for these transactions. All of your service bills will need to be charged to your room or credit card.

 

All orders will be delivered in single-use containers.

 

Our Teams

 

Our dedicated Safety Manager continues to monitor the advice of our state and local government officials, the Center for Disease Control, and the World Health Organization. Our Task Force meets regularly on Zoom to address updates and continually adjust our operational processes.

 

We have implemented Employee Daily Self Screenings and PPE policies to ensure best practices for distancing and safety are being followed.

 

Our staff are provided sick days and paid time off to help them overcome illnesses or care for family members. Any employees returning to property after an illness are required to provide a doctor’s release and participate in a safety screening.

 

Our teams are focused on keeping our property clean, training, and triple-checking our plans and procedures to be sure we’re on track.

 

We’re working hard to be Port Royal Strong so that you can focus on Family Fun!

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