Port Aransas, TX 78373
Primary Objective of Position:
To provide quality service to restaurant guests by providing prompt and courteous food and beverage service.
Major Areas of Accountability
- Meets and exceeds guest and team member expectations by providing positive and courteous service and teamwork.
- Provides value added service to guests by doing whatever reasonable and possible to meet or exceed guest expectations.
- Communicates effectively with guests, supervisors and co-workers.
- Demonstrates teamwork by cooperating and assisting co-workers as needed.
- Handles difficult situations effectively.
- Performs other duties as required to provide positive and courteous service and teamwork.
- Provides prompt, courteous service by bussing, serving and setting tables.
- Accurately records, pre-checks and picks up all food and beverage orders.
- Serves guests their food and beverage orders in prompt and courteous manner.
- Sets table as needed prior to guest arrival.
- Contributes to guest satisfaction by attending to restaurant guest needs.
- Acquires a working knowledge of Port Royal, in-house facilities and local information to respond to guest questions in these areas as required.
- Informs host/hostess or manager of any guest dissatisfaction.
- Adheres to Port Royal policies and procedures
- Attends work on time as scheduled
- Follows Port Royal’s grooming and dress standards
- Clothes ironed and slip resistance shoes worn
- Minimizes safety hazards by following all safety rules and procedures
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- At all times projects a favorable image of Port Royal Homeowner Association to the public.
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